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Return & Refund Policy
Last updated: July 2026
At Zirnado, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
30-Day Return Period
You may return your order within 30 days after receiving it.
To qualify for a return:
- the item must be unused;
- the item must be in its original packaging;
- the item must be in resalable condition.
Non-returnable Items
The following products cannot be returned:
- products damaged by misuse;
- personalized or custom-made products;
- gift cards.
Return Process
Before returning an item, please contact us at:
Include:
- your order number;
- your name;
- the reason for the return.
We will provide return instructions before sending the product back.
Return Shipping Costs
If the product is defective or damaged upon arrival, Zirnado will cover the return shipping costs.
If you change your mind, the return shipping costs are the customer's responsibility.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 5 to 10 business days.
Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours after delivery.
Please include clear photos of:
- the product;
- the packaging;
- the shipping label.
Email:
Contact
For any questions regarding returns or refunds: